Barrett & Thomson

“I would strongly recommend avoiding this firm.

I am extremely disappointed with the service I received from Barrett & Thomson. My case was dragged out for 2 and a half years causing me significant stress, emotional strain and cost me thousands of pounds. The first solicitor I had, Vivian, was unprofessional, disorganised and was not capable of giving any decent clear legal advice. She relied on myself and the solicitor from the other side to do the alot of the work but was happy to send me big invoices. Her own work was always full of errors. I had to request a change of solicitor after a year and half. The second solicitor, Sue, was an improvement and even indicated that she wouldve prepared some of the work differently. But by that time considerable time, money and effort had already been wasted. Communication was also lacking. I had to constantly chase for updates throughout. Overall its been a long and very stressful experience with this firm.

• Communication

“Have contacted them twice over a housing issue that the charity Shelter suggested i look at obtaining a solicitor for.

The first time gave details and number and was told someone would be in contact, 48 hours later I phoned again and asked if there was a time period for contact ( MY reason being am living in a tent and suffer asthma, epilepsy and have a number of mental health issues) was told that the people where in a meeting and would be called by end of day. Now end of day and yet again nothing I understand busy, however as anyone usually would if your told you will be called you expect the decentcy that you will be or is that just my neurodivergency of being on spectrum kicking in. It's obviously getting bad when a solicitors firm fobs you off.