Privacy Policy

Verified Solicitors operates an online platform that helps consumers search for, compare, shortlist and contact solicitors and law firms.

Verified Solicitors is not a law firm and does not provide legal advice.

For data protection purposes, the controller is:

Depending on how you use Verified Solicitors, we may collect:

Account information

When you create an account, we may collect your name, email address, authentication information, account preferences and information supplied through third-party authentication providers such as Google or Apple.

We do not receive your Google or Apple password.

Legal enquiries

When you use Verified Solicitors to find or contact a solicitor, we may collect:

• your description of your legal issue
• areas of law relevant to your enquiry
• location or postcode
• contact information
• firms you choose to contact
• enquiry history
• other information you voluntarily provide

Legal enquiries may contain sensitive personal information. Users should provide only information reasonably necessary to enable a solicitor to understand the nature of their enquiry.

Voice input

Where our website allows users to dictate a legal issue using a microphone, speech may be processed for the purpose of converting it into text.

Shortlists and activity

For signed-in users we may record:

• firms saved to a shortlist
• enquiries submitted
• firms contacted
• searches and filters
• account activity
• account preferences

Reviews

When users submit reviews we may collect:

• name or chosen display name
• rating
• review title
• review content
• firm reviewed
• submission date
• information reasonably required to prevent fraud or misuse

Only reviews meeting our publication requirements are displayed publicly.

Law firm information

We process information concerning regulated law firms from public, regulatory and licensed sources, including information supplied by the Solicitors Regulation Authority.

This may include regulatory status, SRA number, office information, practice areas and other regulatory information.

We may also process publicly available business and reputation information from other sources, including Google where applicable.

Firm accounts

Where a representative claims or manages a firm profile, we may collect:

• name
• business email address
• telephone number
• firm
• role
• verification information
• billing/subscription information
• profile information
• correspondence
• information required to establish authority to act for the firm

Technical information

We may automatically collect technical information including:

• IP address
• browser/device type
• operating system
• pages visited
• timestamps
• referring pages
• cookie identifiers
• security and diagnostic information

We may use information to:

• operate Verified Solicitors
• create and manage accounts
• process solicitor searches
• identify potentially relevant law firms
• allow users to create shortlists
• transmit enquiries to selected firms
• manage reviews
• verify and administer law firm profiles
• maintain regulatory information
• provide customer support
• administer subscriptions and payments
• prevent fraud and abuse
• maintain security
• improve website functionality
• comply with legal obligations
• send service communications

Where permitted, we may send marketing communications. Users may unsubscribe from marketing communications.

Depending upon the circumstances, we process personal information because:

• it is necessary to perform a contract or take requested steps before entering into one
• it is necessary for our legitimate interests in operating, securing and improving Verified Solicitors
• consent has been provided
• processing is required to comply with a legal obligation
• another lawful basis under applicable data protection legislation applies

Where enquiries contain special category personal data or other particularly sensitive information, such information will only be processed where an appropriate lawful condition permits it.

When you use Verified Solicitors to request legal assistance, you may choose to send your enquiry to a specific law firm or, where the option is offered, to multiple potentially suitable law firms.

Before an enquiry is submitted, the service should indicate which firm or firms will receive the information provided.

Information shared may include:

• name
• contact details
• description of legal matter
• preferred contact method
• other information voluntarily included in the enquiry

Each law firm receiving an enquiry may subsequently process personal information as a separate data controller under its own privacy policy.

Sending an enquiry does not create a solicitor-client relationship and does not guarantee that a firm will accept or respond to a matter.

Information may be obtained from:

• Solicitors Regulation Authority
• public regulatory registers
• Google and other business-information providers
• authentication providers such as Google and Apple
• payment providers
• law firms
• users submitting reviews
• other lawful public or commercial sources

Verified Solicitors includes data supplied by the Solicitors Regulation Authority (SRA).

SRA information may include regulatory status, SRA numbers, office information, practice areas and other information made available through SRA data services.

SRA regulatory data is distinct from information supplied directly by individual law firms.

The inclusion of SRA data does not mean that the Solicitors Regulation Authority endorses, sponsors or approves Verified Solicitors.

Users should consult the official Solicitors Register where confirmation of a firm's current regulatory position is required.

Verified Solicitors includes data supplied by the Solicitors Regulation Authority. The SRA does not endorse, sponsor or approve Verified Solicitors.

Some profiles may contain information obtained from or derived from Google services, including ratings, review counts or publicly available business information.

Google information should be identified separately from reviews collected directly by Verified Solicitors where appropriate.

Google does not endorse Verified Solicitors.

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, fraud-prevention and regulatory purposes.

Retention periods may vary according to the type of information and reason it is held.

Verified Solicitors uses appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

No internet-based service can guarantee absolute security.

Some service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards required under UK data protection law will be used where applicable.

Depending on the circumstances, individuals may have rights to:

• access personal information
• request correction
• request deletion
• restrict processing
• object to certain processing
• receive certain information in portable form
• withdraw consent where processing relies upon consent
• complain about the handling of personal information

Requests can be sent to: info@verifiedsolicitors.co.uk

Individuals also have the right to complain to the Information Commissioner's Office.

Verified Solicitors uses cookies and similar technologies for purposes including website operation, security, authentication, preferences and, where enabled and permitted, analytics.

Further information is available in the Cookie Policy.

Verified Solicitors is not designed for children to independently create accounts or engage legal services.

Where legal assistance is required for a child, an appropriate adult or legal representative should normally make the enquiry.

This Privacy Policy may be updated when our services, technology or legal obligations change.

The latest version will be published on the website.