Burton & Co

“From the start of the process at the end of April until the completion of the sale I can not praise enough Bethany Bayes who handled the complete process.

Her clear communication, guidance and reassuring support made it very much a stress free process. If there is such a thing as a star performer Bethany certainly is. I should also point out that whenever I phoned the staff were always polite and if need be passed on messages in a timely manner I would certainly recommend the company and am surprised that there are any negative reviews

• Communication
• Reassuring
• Supportive

“We appointed Burton and Co to handle what seemed like a straightforward legal matter.

Unfortunately, our experience was disappointing. Instructions were unclear, the requested document was apparently not actioned, and promises made never materialised. Customer support was virtually non-existent. We’ve been working with another solicitor on an unrelated matter at the same time, and feeling very lost, I reached out to them for informal guidance—even though it was outside their remit. Their level of communication and support—offered at no additional cost—was incomparable to our experience with Burton. One of the reasons we chose Burton and Co was their new office location in central Lincoln, which was convenient for us. However, after over a month with no updates, we decided to transfer our case to another solicitor. At termination, we were told that over seven hours had been spent on our file, yet we saw little evidence of any tangible progress. A simple, clear email early on could have saved us at least four weeks of delay and I imagine many hours of work for Burton. We are grateful to Burton for flagging the matter we were not aware of at the beginning and for only charging us the initial fee at the end. While the move to a prime location may be a good business decision, our experience suggests there are more fundamental issues with operations and client service that need to be addressed.

• Supportive
• Communication