Ferguson Rose Solicitors Limited

“I had a crown fitted that never really felt secure from the day it was put in.

I kept going back because it moved whenever I ate but I was always told it was perfectly normal. A few weeks later it came off completely while I was having lunch. Another dentist later explained it should never have been left like that. Everything was documented carefully, my dental records were collected and I felt supported throughout.

“Made an initial call for some work that I need done and between the phone being hung up or busy tone I finally got through.

Spoke to someone who I left a message with for a call back and never got a call back Tried again a few days later and between the phone being hung up or busy, again, finally spoke to the initial person, who sounded surprised that I hadnt been called back proceed to hang up

“The bedroom in my rented home had mould appearing around the window and along part of the wall.

I had reported damp before but it kept coming back. I was cleaning the area regularly, but after a while it became frustrating seeing the same problem return. I started taking photographs with dates and keeping copies of my messages. I was advised to maintain a proper timeline, which helped me show what had been happening rather than relying only on memory.

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