Gordons Property Lawyers

“Totally shocked by how bad this firm are!!!

they very nearly cost us the purchase of our first home. The communication between our solicitor and her PA was shocking, they kept losing our documents, we would send our reply's back to the PA only to then get a nasty email from Serena asking why it hadn't been done when we kept showing evidence that we had. they would take 1 week to respond to every question dragging this process out to the very last day till we almost lost the sale. They really made this whole process very very stressful would never recommend this company. I have never in my lifetime had to deal with such horrible customer service ever.

• Communication

“To be honest after reading some reviews I was apprehensive of this solicitor, as I needed my remortgage to be completed on a pretty quick turn around.

I would genuinely say ignore the bad reviews - if you answer their questionnaire and any follow up questions promptly, they act with the exact same speed. The whole process from start to finish took just over two weeks. If you need a solicitor to hold your hand maybe not for you, but if you value speed and efficiency and completion on the day you are told, then I couldn’t recommend more.

“Remortgaged and our financial advisor/mortgage broker engaged these solicitors and whilst it's now completed, I wouldn't recommend using them.

We wanted it all done and sorted before the (at time) current mortgage terms changed due to a massive hike in the new interest rate if we didn't change deals. It wasn't off to a great start as they had the wrong address, I corrected immediately on the phone and I was told it would be corrected. Then when it got to completing there were delays as they still had the wrong address, despite being told otherwise, and all forms of proof of address and ID verification showing the correct address, so no idea how it can still be wrong at that point. There was then an issue with my ID verification, which I can understand might not have been their fault, but they didn't tell me it was an issue for nearly 2 weeks and again caused unnecessary delays, it could have been solved sooner as I sorted it the day I was told. These delays cost us an extra mortgage payment, an increased mortgage exit fee, and increased interest rate payments. All could have been avoided. We were remortgaging for house renovations that we now need to somehow find extra money for due to the losses incurred when using Gordon's property lawyers.

“Absolutely terrible, they do not know what they are doing hound you for information but dont answer a single question and when raised act like they were unaware of anything you had asked.

There were multiple additional fees that were added without explanation and my mortgage did not get completed in time despite me starting the process months before my remortgage was due. They were provide through fluent money as a reputable company however they are far from it. I would not recommend using them