Goughs Solicitors

“Contacted them several times dident have the decency courtesy mannors to reply and say unfortunately this is so ething we can't help with.

Takes two minutes completely un professional. Wouldn't consider them in the future or recommend

• Professionalism

“Exceptional service.

I used the firm's online form to send a query re certification of documents & witnessing a declaration at the Melksham branch office on Sunday evening. I received a phone call just after opening on Monday and had an appointment for the same afternoon. Outstanding service thank you.

• Excellent service

“I asked for a conveyancing quote, and their legal fees were quoted at £1,900.

Then I told them the house price was actually £100,000 lower and asked them to revise the quote. It took them about three days to reissue it, despite my repeated emails and calls, I even went in person. When the revised quote finally arrived, they hadn’t changed the house price as I’d requested. Instead, they increased their legal fees from £1,900 to £3,400 and raised the Land Registry fee from £150 to £295. I called to ask about this, but as usual, no one answered. I then contacted the switchboard, and the receptionist said someone would call me back but that never happened. I also sent an email, but received no reply. Overall, I don’t have much confidence that they would be effective if I hired them as they cant even speak to you.

“A massive thank you to all at Goughs melksham, you are all an amazing team.

My husband and I are so grateful to Sarah Loveless for all her help and guidance in helping us both through the process of making our very first will and LPA, Sarah you were so lovely, kind and thoughtful throughout the whole process thank you so much. A truly deserved 5 star.

• Kindness