Morecrofts LLP

“First time dealing with a solictors.

Absolutely fantastic staff. Ensured I was kept up to date with everything going on and that I fully understood every part. Very efficent. Would definitely use again if I needed to

“Terrible I telephoned as a new viable client.

The secretary was very rude in attitude and said we dont do that. I then started to speak of another issue I needed help with as a vulnerable adult. She hung up on me as soon as I said this. How insulting and rude. She has no buisness being the first representative clients meet when attempting to use these services. In fact I would fire such a disgusting employee. Someone who in not prepared to even listen to what it is you have to say. Im not a cold caller but a potential client.I see a receptionist was hanging up on callers as far back as 3 years. She is obviously still employed here. Must think she has a cushy number. What is it hang up on clients...more time to paint my nails?

“I instructed Moorcrofts Solicitors in relation to family court proceedings and my experience was deeply disappointing.

There were significant failures in case preparation and management, including key material not being properly filed or before the court at a critical hearing. This included evidence from parallel proceedings which the court itself later noted had not been received. As a result, the court was required to give further directions for disclosure that should have been dealt with competently in advance. Communication was poor and reactive rather than proactive. Important matters required repeated chasing, and errors were only acknowledged once the consequences had already arisen. Ultimately, I lost confidence in the firm’s handling of my case and was forced to terminate the retainer and continue as a litigant in person. This was an extremely stressful experience, particularly given the nature of family proceedings and safeguarding issues involved. I would not recommend this firm to anyone requiring careful, diligent or detail-driven legal representation

• Communication

“Jayne Stewart went over and above in ensuring a smooth sale of my property.

In what could have been an awkward sale through auction, Jayne navigated it all with what seemed like ease, but I can imagine was anything but easy. I'd highly recommend Jayne and will definitely use her again. Many thanks

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