Owens Solicitors Limited

“My experience with Owen’s Solicitors was extremely disappointing.

The billing structure was unclear throughout my case. I did not receive regular monthly invoices, and over several months I only received one or two invoices, making it impossible to properly track costs as they accumulated. I was also charged for every telephone call, and for time spent reviewing, correcting, and amending work that I had to point out contained errors before it was sent on. I frequently had to double-check and correct documents prepared by the solicitor acting on my case, which added further time, stress, and cost to the proceedings. I was also charged approximately £800 for a D11 application. In my experience, the advice to proceed with this application did not make any difference to the outcome of my case, and it resulted in additional cost without any practical benefit to the proceedings. On several occasions, I was required to make urgent payments at very short notice in order for work to continue, including shortly before an important scheduled call with a barrister, which created unnecessary pressure during an already difficult legal process. After changing solicitors, I instructed Clerks of Telford. The difference in service was significant, particularly in clarity, communication, cost structure, and professionalism. In relation to my court preparation, Owen’s Solicitors responded to counsel despite no longer acting for me, which contributed to me losing the ability to retain a barrister I had previously instructed for my final hearing. I found this extremely upsetting and felt it placed me at a disadvantage at a critical stage of my case. Overall, I was very dissatisfied with the service and would not recommend.

• Communication
• Professionalism

“I am very happy with the service I received from Mrs Oni-Williams and her team at Owens Solicitors.

From my first meeting till the end the team were professional and very supportive and provided good and excellent service. I am particularly grateful to Mrs Oni-Williams for her professionalism, attention to details and politeness. Since I first met her over a decade ago to date, she has remained consistent. Thank you for everything Ma'am. Yes, I will recommend Owens Solicitors to others.

• Supportive
• Excellent service
• Professionalism

“I am extremely happy with the service I received from Owens Solicitors.

From start to finish, the whole team was attentive, professional, and genuinely supportive. Yomi, Ana, and Patrick were all fantastic to deal with – each of them showed great care, patience, and understanding throughout my case. They made what could have been a stressful process feel smooth and manageable. Communication was always clear and timely, and I always felt like my concerns were listened to and addressed straight away. Their approachable nature made it very easy to deal with them, and I truly felt they had my best interests at heart. I’m extremely happy with the outcome of my case, and I cannot thank the team enough for their dedication and hard work. I would highly recommend Owens Solicitors to anyone looking for a reliable, supportive, and professional firm.

• Professionalism
• Supportive
• Patient
• Understanding