Pengillys

“I've had a few dealings with Pengillys Solicitors over the past few years, and my experiences have been mixed.

About a year ago, I needed help with a particularly challenging situation, and the receptionist and office staff were exceptional. They were kind, compassionate and genuinely supportive, and I came away feeling very well looked after. More recently, I contacted the firm following the death of my mother. Unfortunately, this experience was quite different. As my family has used the firm for many years, I had expected a little more empathy and understanding during what was a difficult time. There was no acknowledgement of my loss, and overall I found the service to be rather transactional rather than supportive. The legal work itself was fine, but I think the experience very much depends on who you happen to deal with. Based on my experiences, the level of customer care has been inconsistent.

• Kindness
• Compassionate
• Supportive
• Understanding

“Taylor was our conveyancer at Pengillys and looked after us beautifully for both the sale of our house and the purchase of our new home.

Taylor was at all times professional and moved everything along in a timely manner. Her communication was exceptional and clear at all times. We highly recommend Pengillys.

• Professionalism
• Communication
• Recommended

“I had an exceptional experience working with Sarah J Elliott.

From the start, her attention to detail was incredible; she thoroughly reviewed all searches and contracts. Sarah managed the entire process from instruction to exchange in just four weeks. Communication was clear throughout and I felt completely safe in her hands. She was incredibly mindful of my financial and emotional circumstances, even providing a full itemised breakdown. So I knew exactly where I stood. Sarah's team planned the exchange and completion meticulously. Because the funds were received by the vendor first thing in the morning, I had the benefit of the full day to get moved in - a truly smooth transaction.

• Thorough
• Communication