SDS

“I am extremely disappointed with the service I have received from SDS Solicitors.

My claim has now been ongoing for 27 months, with very little progress or meaningful updates throughout that time. Communication has been particularly poor. Updates have been minimal, and I have often had to chase for information rather than being kept informed proactively. This has added unnecessary stress and uncertainty to an already difficult situation. Another early major concern was the constant change of solicitors handling my case. The lack of continuity has made it difficult to build trust or maintain any momentum, as I repeatedly have to explain my case to new representatives. This has only contributed to further delays. Overall, my experience has been frustrating and disappointing. I would not recommend their services based on the lack of communication, consistency, and timely progress.

• Communication

“This was an awful company that puts money above the healtha and well being of a 9 month old baby exposed to mould and damp for 4 months ....and would…

not take the private landlord to court on our behalf....there is no reason that any firm should not defend a baby and no excuse and there answer to put the phone down on me for saying over and again it was an unreasonable policy...noone should put money above a baby and noone should get away with it just because it's harder to get a result from a private landlord. No matter there reply I ask you to steer very clear of this company until they grow a conscience.

“I am furious with my experience.

My case dragged on for over 2 years and all that time I was led to believe the fees would be around 25%. In reality, they took 40%!!!! 15% from me, then 25% for themselves and on top of that hit me with a £528 charge, which was never properly made clear to me. After waiting so long for this to be resolved, it was shocking to see such a huge amount deducted. To make matters worse, I also had to pay for my own physiotherapy costs myself, which I believed should have been covered as part of my claim. This has left me even more out of pocket. I feel totally misled .Had I known the deductions would be this high and that I would still have to cover my own treatment costs, I would have gone elsewhere, especially as many solicitors charge far less. What should have been compensation to help me has been gutted by excessive fees and hidden charges. I would save yourself money and go to a firm that only takes 25%.