Bethany Hatfield
We would strongly advise others to think twice before using this solicitor. What should have been a straightforward estate matter following a bereavement ended up dragging on for nearly two years. Communication was consistently poor—we were often left chasing for updates, with long periods of silence and little transparency about progress. Deadlines were missed, and explanations, when given, were vague and unhelpful. The only time they did email was to send an invoice for payment. To make matters worse, our interactions with the receptionist, Louise, were extremely unpleasant. We found her manner to be consistently rude, dismissive, and unhelpful. However, the lady on the reception desk was very pleasant and helpful, massive thank you to her. We expected a far more professional, compassionate, and efficient service.