Borris 123
I was extremely disappointed with Beeston Shenton and, in particular, with the handling of my matter by director Eleanor Adams. Over a lengthy period, I repeatedly raised the same important evidential and document issues in writing and supplied organised supporting material. In my experience, my instructions were not adequately followed and key documents were not reviewed or used as I reasonably expected. When I was eventually provided with a fuller set of records, I identified apparent material inconsistencies very quickly. This left me seriously concerned about why those matters had not been identified and addressed earlier by the professional team already holding the documents. Communication and file provision were also poor. I repeatedly requested important documents but received delayed, partial or unclear responses. I was told that technical problems were preventing the provision of a document bundle, but I did not consider the explanation satisfactory and no timely alternative arrangement was made. The firm then stopped acting before I considered the document handover complete, leaving me to obtain records and deal with urgent outstanding matters myself. Given Eleanor Adams’ senior position as a director, I expected a substantially better standard of document review, communication, accountability and client care. I have submitted a formal complaint. Based on my personal experience, I would not recommend Beeston Shenton.