Tes X
I instructed Eaton Smith to advise on a contractual dispute concerning the interpretation of a termination clause. Unfortunately, the service I received fell well below my expectations. The issue I asked them to advise on was very specific. Rather than addressing that issue directly and explaining the reasoning behind their conclusions, I received advice that largely restated the contractual wording and factual background that I had already provided. When I queried the reasoning and asked for clarification, I was told that further explanation would require an additional fee. The most frustrating aspect was not the conclusion reached, but the repeated failure to engage with the actual question being asked. Throughout the matter, and later through the firm's complaints procedure, I repeatedly raised the same concern. Rather than addressing it, the response was simply to insist that adequate reasoning had already been provided. There were also numerous administrative problems including delays, incorrect use of email addresses, poor communication and a general lack of attention to detail. Taken together, these issues created the impression of a firm that does not listen carefully to its clients or properly follow instructions. What should have been a straightforward request for professional guidance resulted in additional confusion, unnecessary stress and ultimately a dispute with the solicitors themselves. Based on my experience, I would not instruct Eaton Smith again.