Lee Clutterbuck
I instructed this firm regarding a long-running legal matter that took nearly four years to resolve. Throughout the process I found communication to be unclear, responses could range from slow to, at times, seemingly non-existent, and I did not feel the matter was progressed with the level of persistence or professionalism I expected, especially given the length of time involved. Expectations were not met and, at times, the experience became extremely frustrating. There were occasions where I genuinely felt as though I was banging my head against a wall trying to obtain progress and clarity. The matter has now concluded successfully, and while I appreciate the work that ultimately went into achieving that outcome, I did not come away with any confidence or satisfaction that the positive outcome reflected the quality of service I received. My personal experience with Glenn Pitman was one of frustration and disappointment. I felt the matter lacked urgency and proactive progression when I believed both were needed, instead I received a lackadaisical approach and a very lengthy experience. I would not recommend this firm’s services