Emma Marsh
Only giving two stars because our sale was completed with no issues. If I could leave a zero star rating for Adlams in relation to our purchase I would. Used Adlams because they were recommended. However had we taken the time to research properly we probably wouldn't have used. Written commincation was very unprofessional and came across, rude and patronising. We appreciate that in todays world there is a lot of email communication but sometimes well thought out and informative emails could save a lot of time and queries. I was also shocked when Deborah took the time on more than one occasion to tell us how busy she was and that is why she couldn't do something - this gave the impression that we were nothing more than a nuisance to her. Quite honestly, in the time it took to tell us this she probably could have actioned what was needed. I am sure starting a new email thread each time did not help either as we were constantly having to refer back to find bits of information! Also, and perhaps most disappointingly and frustrating of all, we had a mortgage offer declined simply because information had not been passed to the lender in time. We were hoping to port our existing mortgage across and not borrow any more than the existing mortgage so it should have been very straight forward. However Deborah did not respond within the time frames specified by the lender. This cost us our early repayment charge of 1% of our mortgage. Quite frankly this was unacceptable. Considering whether to raise with the financial ombudsman. There was no empathy or understanding from Deborah. Almost like everything was everyone elses fault. Would not recommend and would not use again.