Jacob Kendall
Extremely unprofessional and distressing experience I am deeply disappointed with my experience at Crombie Wilkinson Solicitors. I attended their office to raise a serious concern regarding a potential conflict of interest, as I believed the firm had been involved on both sides of a court matter between myself and another individual. This is not a trivial issue and required sensitivity, professionalism, and respect. Instead, while I was visibly distressed and trying to explain my concerns in person (due to having no mobile phone reception), I was met with behaviour that I found humiliating and upsetting. A solicitor openly laughed, pointed at me, and appeared to find the situation amusing. This left me feeling mocked, dismissed, and completely unsupported at a time when I was already under significant emotional strain. I found the conduct entirely inappropriate for a legal practice, particularly one dealing with family and court-related matters where clients are often vulnerable. I expected empathy, discretion, and professionalism — none of which were shown during my visit. Based on my experience, I would strongly caution others to consider carefully before engaging this firm. How clients are treated when they raise concerns says a lot about a company’s values, and unfortunately mine was handled in a way I found shocking and unacceptable.