Zaynah
Absolutely disgusting the way I’ve just been spoken to by a Jessica Yates. My mother is mentally ill hence why she didn’t pay her council tax and no one knew about it. I agreed to pay £350 a month with the court to help my mum out as she is no longer able to work due to her mental and physical illness. I’ve called to ask for the payment to be reduced due to a change of circumstances in my finances - and the way I’ve been treated is absolutely disgusting. I’m shocked beyond belief. I was asking a question and Jessica interrupted me before I could even finish and told me to stop speaking to her with an ‘attitude’ and threatened to put the phone down whilst I’m clearly an emotional wreck trying to sort things out for my mum. Not once did I swear or raise my voice even though I’ve been ignored for days, having to continuously chase this up, being promised call backs and being spoken to like a criminal. Not everyone has all day to sit on the phone to the worst company I’ve ever known, some people actually work. I’m going to be raising this as far as I possibly can because god knows how they treat other vunerable people. Also, I am a client? Why else would I be complaining to you? And I have already put in an official complaint but still not heard anything back?