Sophie B
We used Seatons after a recommendation from our mortgage broker, Hockridge Mortgages (who I would also highly recommend). Initially, following completing our onboarding paperwork, I sent a couple of emails and received an auto reply that essentially says if you try to chase up a reply you’ll delay it longer, which did make us a bit nervous about what to expect. However, once we got a bit further into the process (searches and onwards) replies were speedy, we could always get in touch with our solicitor when needed, if she didn’t need to reply personally we still received a reply from one of the legal assistants, and despite our worries about having to chase up replies, this wasn’t the case. Often, we had replies back within an hour or two, especially at the end. There was a lot of back and forth and some issues with our sellers onward purchase, exchange was delayed by over a week, but thanks to Gemma and team we managed to exchange and complete as originally planned. Having had a terrible experience elsewhere for a different property, we were both very pleased with the service from Seatons, and would 100% use if needed in the future.