Millie Chapman
Do NOT use. I would strongly advise people not to use this solicitor firm. Our experience was awful from start to finish. Martin Miller was rude, dismissive and extremely unprofessional throughout the process. From our very first conversation, I was made to feel like an inconvenience. I was told he did not have time for phone calls and that I was not his priority because he had other cases. That set the tone for the entire experience. The communication was appalling. Emails were often blunt, unclear and sometimes consisted of one-word replies. There was no basic courtesy — no proper greeting, no please, no thank you, and no sense that we were being supported through what should have been an important and carefully handled legal process. There were also serious errors in important documents, including incorrect names and incorrect financial details. These were mistakes that we, as the clients, had to spot and point out ourselves. Even then, there was no apology or proper acknowledgement of the stress and concern this caused. The lack of organisation was shocking. The day before completion, we were suddenly asked to drop numerous documents into the office — documents that should clearly have been requested or sent weeks earlier. This caused completely unnecessary stress at the most important stage of the process and showed a real lack of care, oversight and professionalism. At several points, we felt ignored, dismissed and spoken to with very little respect. The service we received was unacceptable, and I have screenshots of the rude emails, unclear communication and document errors to support everything stated in this review. Buying a home is stressful enough without having to chase, correct mistakes and deal with dismissive communication from the very people who are meant to be guiding you through the process. Based on our experience, I would never use this firm again and would strongly warn others to avoid them.