Chris Bartley
So we’ve completed on a property purchase in mid May. There was no chain, so should have been quick - I was expecting 2-3 months. We instructed ctw in mid December. So 6 months it took. Khatab Ali was our solicitor. Initially he was responsive, but quickly ignored all emails from me, weren't answering the phone to me. Didnt return calls. I was literally unable to get through to him for about 2 full months or more. I emailed ctw directly to witch they never replied either. I rang them, they said they'd get him to call me which he didn't. The portal was updated once early on. I asked for this to be updated, but obviously wasn't, so I was always unaware what stage we were at. He weren't communicating with the estate agent, they kept ringing me saying did I even still want it as its taking too long. The seller was threatening to pull out. Then I decided to badger them daily so just kept ringing until I finally go answer. It then started to progress slowly. When we were close to exchange he was promising exchange for 4 weeks, then he'd ring me later and say oh It didn't happen today, hopefully it'll happen next week. They already had all my funds in there bank days before the '1st attempt to exchange'. It all seemed like he literally had no clue about any of it. In fact they all seemed clueless. I certainly wouldn't use ctw ever again for anything. Absolutely abysmal service. Thanks for nothing.