Tom Griffiths
I first should clarify that I have not directly been a customer of this firm. As I understand it they represented the buyer of my old house. I do wish to say however that my solicitors, and estate agent informed me on numerous occasions that they struggled to get hold of this firm, which in my view caused delays in the process. The worst issue however was that on completion day (which had an onward chain as I had purchased a new house to move into), I was informed by my solicitor that this firm had not organised the mortgage funds for their client (buyer of my house) to arrive until the day of completion. The exchange contracts I was informed had agreed that funds would be with my solicitor by 2pm. An email was sent to my solicitor (after numerous attempts) by this firm at 1.37pm informing them that they expected funds to arrive from the lender within 1-2 hours and they were looking to complete later the same day (contracts had already been exchanged). As I understand it this meant they effectively breached what was agreed, and it was only because the other firms in the chain chased and remained 'on it', that I was able to get the keys to my new home (because it then had to go through my solicitors on my sale, my solicitors on my purchase, and the solicitors of the seller my new house) at 4.43pm (right before closing). I had movers waiting all day in a van, and was preparing to put items into storage at extra cost, and find a hotel to sleep in. I feel this is unacceptable, my solicitor organised my mortgage funds in advance of completion day, and that's what should have happened. It created a lot of unnecessary stress and therefore I feel this firm should be avoided. I however must stress this is based on what I was informed, and I have not used the firm directly.