kiera toft
Awful service. Passed to a different case handler every year.having to he through the case every single time. Documents lost. Ended up paying for my own fees as was advised incorrectly. Now I realise that the insurance policy should be covering this. Full of false information. I have tried to contact and I get no response. So I will be cancelling the direct debit until someone gets in contact to get me a full refund and you can contact your insurance policy that was signed with yourselves at the start to do what it is supposed to do and not put me in a bad position.

