Brian Been
My experience with Taylor Law through a legal expenses insurance referral was disappointing. I approached the firm in relation to an employment disability discrimination matter at a time when I was already dealing with significant health issues and workplace stress. While I appreciate that legal professionals may differ in their assessment of prospects, my concern was less about simply receiving an unfavourable opinion and more about the process itself. Communication was at times inconsistent, reassessment deadlines provided to me were missed, and material clarification on a key factual issue was only sought on the day the reassessment was due to be issued. Despite providing further occupational health evidence, internal complaints, management transcripts, and additional factual context, I was left with the impression that the reassessment approached the evidence in an unduly narrow manner while maintaining the original conclusion required for insurer funding refusal. As a result of my concerns regarding the handling of the matter, I sought independent legal advice and subsequently raised a formal complaint. For a client dealing with a stressful employment dispute and serious health concerns, confidence in communication and process is incredibly important, and unfortunately that confidence was lost. This is, of course, my personal experience.