Damian Rendall-Guy
One star, and that’s generous. This company is nothing more than a debt chaser pursuing money that should never have been owed. The alleged debt stems from TalkTalk’s complete failure to provide a reliable business phone and internet service. Our line was cut off for weeks, seriously impacting our business, yet we were still billed as if everything was fine. Trying to resolve this with TalkTalk was a waste of time. Customer service was outsourced, communication was poor, and the people we dealt with were dismissive, unhelpful, and at times outright rude. No ownership, no solutions, just script-reading and deflection. Instead of addressing their own service failure, the account was passed to AJJB Law, who proved equally incompetent. They failed to maintain proper correspondence, ignored the disputed nature of the account, and offered no meaningful assistance whatsoever. This entire process has been a masterclass in how not to treat customers. Chasing disputed charges, ignoring service failures, and hoping people pay out of exhaustion. I would strongly advise others to avoid dealing with companies like this.