Rahela Patrascu
My experience with this firm started in a disappointing and confusing way. Receiving a call from Folu, during my initial phone call , I explained clearly that I am on Universal Credit and seeking representation through Legal Aid. Instead of first assessing my eligibility, I was told that I would need to pay for a consultation and that they could not help me. Only later did I receive a follow-up call asking for the documents, which is inappropriate, as first she should have checked if I am eligible for the legal aid and after to ask for the tribunal documents,suggested that the initial information provided was incorrect. This inconsistency was unsettling, especially given the vulnerable position of clients seeking Legal Aid. While the issue was later partially corrected, the initial approach lacked clarity and professionalism. I believe Legal Aid eligibility should always be assessed first before discussing payment or requesting documents.