Nathan Emmerson
Please do not use this firm, especially If you’re buying a house. I’m currently in the middle of a dispute with Suzanne one of the partners who apparently completed and comprehensive investigation on my complaint but failed to check the very first letter that was sent with the information on. Basically they breached data protection and sent my new address of the property I was buying to my ex, specifically told them this couldn’t happen. Ignored and done anyway. Communication is very poor unless you ring them or email and even then I think they have a timer on the emails because it’s always more than 24 hours before you get a response. I had to 2 different people dealing with my case, the first left suddenly and now I understand why she probably left. I felt sorry for the next agency solicitor who just had everything thrown at her. They do not value customers all they want is your money and as much of it as they possibly can, no sense of urgency I thought by paying extra and going with tfg that I would get a better and quicker service, how very wrong was I. Buying a home is already a stressful thing to do, tfg made this a lot harder for me and its was an extremely frustrating process from start to finish. Please do not use this firm read the rest of the reviews as I’ve noticed people experiencing the same thing. If you have any problems or issues the investigations completed basically they lie and put the blame all back on you. Not professional and certainly not reliable. I’m taking my complaint further but don’t let this be you. Choose another firm trust me you’ll regret it if you don’t.