Wayne Wheadon
Whilst this practice didn’t act for me [thankfully] they were acting for my freeholder with whom I was trying to extend a lease to complete a sale. The lease renewal took 23 weeks, and in my opinion would have been longer had I not on a number of occasions had to step in and contact a 3rd party who knew the freeholder requesting assistance to save the sale. I was sending emails and calling the office in frustration when my solicitors were advising they were getting no responses, and I never once got to speak with Anthony Jacobs, nor receive a single response to any email. Frustratingly many time when I rang I just got an answer machine, but when I did, I always received the same response – he’s out of the office and will get him to call you when he returns! Given I have a number of property sales, and 3 lease extensions ongoing, it gives me a great platform to judge the good and bad performers, and trust me, from my dealings, this practice is bottom of the list