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I had an extremely poor experience with this firm and would strongly urge others to think carefully before engaging their services. Communication was consistently inadequate, with repeated assurances that were simply not followed through, and the overall handling of my matter felt disorganised and unprofessional. In my experience, the receptionist, Emily, provided information that later proved to be incorrect and repeatedly stated that work was progressing when there was little to no visible evidence of this. When I raised concerns, the responses came across as dismissive and, at times, unprofessional, which is not acceptable in a client-facing role. The partner, Sajid, was effectively unreachable despite multiple assurances that he would make contact. These promises were not honoured, which gave the impression of a lack of accountability and oversight at a senior level. Overall, the service I received showed a clear lack of transparency, consistency, and professionalism. There were prolonged periods where little, if any, progress appeared to be made, which was both frustrating and concerning. Based on my experience, the standard of service fell significantly below what I would expect from a professional firm.