Ben Johnson
Sedgwick has been acting as loss adjuster on a subsidence claim affecting my home for almost four years, and the handling of this claim has been wholly unacceptable. Over this period, site monitoring and investigations have been completely inadequate. Despite the Local Authority (LA) trees being identified as a contributing factor, they have failed to provide sufficient evidence, so the LA won’t take further action. Progress has been extremely slow, including taking over 14 months to arrange a site visit. Communication has been consistently poor, with emails frequently going unanswered for months at a time. As a result, my home has continued to deteriorate throughout the claims process including large cracks appearing, and doors that no longer close properly. The repeated reassignment of claims handlers has resulted in a complete lack of continuity, accountability, and follow-up. Each change has further delayed progress, with no clear ownership or urgency in resolving the claim. After nearly four years, the claim appears to have been allowed to drift, and Sedgwick seems intent on doing the minimum possible. The stress and frustration from the process so far has been overwhelming. I have gone through their complaints process, only to be fobbed off, and have now had to escalate the matter to the Financial Ombudsman. Other people should be made aware of their lack of service so hopefully they don’t end up in my position.