Lavanya Joyroshan
I am very disappointed with the service I received from Mendelsons Solicitors Limited. After losing money in a scam, I applied to several solicitors for help. Mendelsons Solicitors Limited contacted me and assured me they would handle my case and help me recover my money. They sent documents for me to sign and strongly advised me not to go with any other firm, which made me feel pressured. Based on their assurances, I decided to proceed with them. My case handler, Miriam, initially communicated with me. Later, I was told that one of my claims had been rejected and that I would need to pay additional money if I wanted to take the matter to the Ombudsman. This was not clearly explained before I signed the documents. I decided not to continue with that claim and asked them to proceed with the next bank instead. After that, communication became very poor. My emails were often ignored. After repeatedly trying to get an update, I was told that the second bank had also rejected the claim and that I would again need to pay more money. Since then, I have struggled to get proper responses. I feel misled about the costs and extremely disappointed with the lack of communication and professionalism. This has been a very stressful experience during an already difficult time.