charlotte-rose
Not a good service at all unless you want to do the work for them. My parents instructed them to handle the sale of their land and there were multiple delays throughout in which the director agreed with and assured this wouldn’t keep happening (even though it did). As I work within the profession, I took over communication from my parents side to ensure that the matter was being progressed and unless I constantly phoned to chase, nothing would have been done. My parents finally attended the office in which the person handling the matter shouted down the stairs rather than going to greet them and see them in a proper professional manner. Not to mention that they held up exchange and completion due to not checking the file off earlier and ensuring the necessary documents were held (ID and bank statements). Finally on the supposed ‘completion date’ they had delayed it due to the time they had set their file up and processed the payment. Therefore, although they were in receipt of the sale proceeds from the buyers solicitors, my parents did not receive this payment until after the completion date (they were meant to receive this via a CHAPS payment - same day). I am shocked by the level of service especially since I work in this profession and would stay away!