Bramsdon & Childs

“My review score has gone down considerably because I feel the quality of service is not what it was when I did my last Will and Testament with them several years ago.

Basically, my mum passed away in March 2023 and I used them again to put her estate through Probate. This was achieved within 16 weeks, which is quite impressive. Sadly, things have not been great since. The solicitor emailed me in December 2023 to inform me that the DWP were investigating me because there was a pension credits issue to do with my mum's bank account when mum died. I phoned the DWP and ranted that as an executor, I had already dispensed funds to the relevant beneficiaries, so was unhappy that they have taken several months to contact me. They told me they had contacted the solicitor 3 times between September and December 2023 and only received a response on the 3rd occasion, around the time the solicitor contacted me. As I'm sure you can appreciate, when a loved one dies and you have to do arrange a funeral, do a lot of the Probate legwork yourself to save time and money, you just really want an end to all of this. So to be told there is an investigation by the DWP 4 months after you've transferred someone's inheritance isn't exactly ideal. I should point out I do think the DWP should have contacted me in September 2023, when they contacted my solicitor, but only the DWP and the solicitor know why they didn't. In April 2024, I started an ascent on my property to get the deeds to my house. I was asked to pay the bill in October the same year and I paid immediately. I learned from Land Registry that they did not file this until 6th May 2025 and because of a backlog the earliest I can receive the deeds is 25th September 2025, although they doubt this will happen. Although I don't expect these things to be done immediately, I don't think it is right for this application to take 8 months after I have paid my bill. Also, in light of the fact that I'm applying for the deeds to be changed into my name because of my mum's passing, they could have been a bit more sensitive.

“Supported by Roger and Chloe during our first time house purchase.

They made us feel at ease and supported through a very important time in our life. Each step we felt supported and comfortable and they were available at any time even for small questions. Since the purchase, have used them for some legal guidance and again felt supported and comfortable. Now everything is finalised, we wouldn't hesitate to recommend and also use going forward. Thank you both for a top notch service and support!

• Supportive