“I had a very poor experience with CDS Mayfair during the purchase of my flat.
Given their premium pricing, I expected a high standard of service—efficient timelines, clear communication, and, most importantly, diligent legal work. Unfortunately, they fell short across all of these areas. The quality of the legal work was particularly concerning. Key discrepancies were missed, for example, the real estate report did not align with the actual contract, specifically on repayment clauses, which ultimately resulted in a financial loss on my side. There were also basic errors, such as incorrect pro rata service charge calculations, which I had to identify and correct myself on the day of exchange. Communication throughout the process was extremely poor. I was repeatedly told that things were “nearly finalised,” only to later discover that work, such as the report, had not even been started. The report itself, which I was told by my solicitor required 4-5h to complete, took over two weeks to be picked up, delaying the process unnecessarily. When I raised a formal complaint, I did not even receive an acknowledgement. Both my estate agent and the solicitor on the other side had to escalate matters multiple times, noting they had never encountered such delays in their careers. There was also no meaningful cover in place. When my lawyer was unavailable due to sickness, the case effectively stalled, despite being told that a paralegal was involved. In reality, no one else appeared able to step in, as the paralegal told me firsthand that she was “not exactly on the case, so couldn’t pick it up”. The overall handling of documentation was disorganised. Both my parents (for a gifted deposit) and I were asked multiple times for the same documents, suggesting poor record-keeping. Bank statements were requested on the day of exchange, I found the timing of this ridiculous as you’d expect for the lawyer to already have asked for these in advance… I was also only informed of the final completion amount on the day of exchange, leaving no time to properly prepare funds, which is particularly stressful for a first-time buyer. Proactivity was lacking throughout. For example, although there was pressure to complete quickly, my lawyer never suggested requesting mortgage funds in advance. I had to push for this myself after it was mentioned to me by my real estate advisor. Issues such as a false fire cladding certificate were only raised at the last minute, despite being identifiable earlier in the process. I got the sense any news would be communicated to me when I would catch on to it, rather than the lawyer bringing up things as they came up if crucial to the mortgage. I felt blindsided. Even post-completion, the experience remained poor. I was contacted over 10 months later regarding a financial discrepancy on their side, which should have been identified much sooner. While delays can happen in property transactions, this went well beyond that. The consistent feedback from other professionals involved (real estate advisor, counterparty lawyer) was that this process was taking significantly longer than it should have. Overall, this experience felt careless, reactive, and unnecessarily stressful. I would not recommend CDS Mayfair.