Direction Law

“I used Direction Law for a property purchase and we managed to complete but there were issues with the service levels.

I sent a complaint and I'm still waiting a response 9 years later.

“Standards have definitely slipped at Direction Law.

I’ve used them 3 times before for sales and purchase and they were brilliant but this time they were a complete hindrance. Like others have said phone calls and emails went unanswered. We almost lost our new home because they went back and forth so many times about proof of deposit. If they’d specified what they needed to see in the first place then it would have saved so much stress. I actually got more updates from my estate agents throughout the process which is crazy when you’re paying these people thousands of pounds. And DL, please don’t bother with the copy paste apology response claiming you still aim for exceptional client service.

“Direction Law handled my property purchase recently in December.

I would have given them more stars (even 5), had I not experienced a major error on their part, and so close to Christmas (2 days before). The positives: they were fairly prompt and professional with progressing the matter and to replying to my queries. The negatives: 1. They incorrectly advised the wrong stamp duty amount only to be notified a couple weeks after completion and 2 days before Christmas that I had to pay more money due to the incorrect calculation. This really comes to the heart of it - do they know or care about the work? For a legal firm, there should be higher expectations given the nature of the work they are handling (I mean, solicitors on average get paid more because of the nature of the work they do) and more obligation to make right their errors to the satisfaction of their clients. 2. I had ordered a drainage search, but only received it after completion (when I complained) and no real advice on it. Interesting that had info on the drainage been part of the local authority search, they would’ve advised on it, but now that I had to request a search to be done, they don’t…odd 3. The report on the property searches is laden with typos/grammar issues. It doesn’t lend credibility to their quality of service I was offered a gesture of goodwill, but it was not sufficient. I would think the gesture should reflect a sufficient reduction of the costs billed that are attributable to determining stamp duty and to cover the distress I felt when I found out I had to spend even more over the Christmas period (I had to actually alter the way I was going to celebrate with my family, but I don’t feel I should have had to) - I’m not made of money…

• Professionalism