Kelcey & Hall

“Ian is absolutely brilliant, very kind and took on 2 cases for us.

He will get the best outcome and he is very good at what he does. Highly highly recommend.

• Kindness
• Recommended

“I was represented by Kelsey & Hall via a duty solicitor at a police station in May 2025.

From the start, the solicitor was dismissive, short, and abrupt. I presented key information relevant to my case, which was ignored, and I later discovered the advice given was legally inaccurate. The only satisfying aspect was that, as I had outlined to the solicitor at the police station, I knew my case was destined to fall flat on it’s face, much as it ultimately did - despite his persistent disagreement at the time. Following the meeting, I made seven polite attempts over several weeks to contact the solicitor regarding my case and to request my files. While it is understandable that one or two calls may occasionally go unanswered, seven unanswered calls (where is reception team assured me each time he would call back) is seriously concerning and reflects a worrying lack of professional care. When I finally received a response, it was abrupt, dismissive, and offered no acknowledgment, apology, or guidance. Subsequent emails requesting clarification and confirmation of representation were ignored entirely. My final request for my file so that I could be represented elsewhere was completely ignored. In my experience, the firm’s communication, responsiveness, and professional conduct were unacceptable. I cannot recommend them.

• Communication
• Recommended