MANSFIELD Solicitors & Advocates LTD

“These solicitors were appointed to recover my excess by my insurance company.

they were successful in achieving this.

“Mansfield Solicitors and especially Tracey have made the claim experience as stress free as I could wish for.

Whilst not wanting to be involved in another accident, I would have no hesitation in using them again.

“This company was appointed by my Car Insurance company to recover funds from a 3rd party.

Whilst they do appear to have recovered funds relatively quickly, I note that all correspondence is sent as a "Word" document in email attachments - why go to the effort of creating a document when you send it as insecurely as that - it would be much more advisable to create a secure PDF that would be harder to tamper with. If you're not going to send correspondence via a secured document, then just send it as the body of the email itself so that it is easier to read. They are also incredibly slow at making payments - I received a letter advising that they were closing my case following receipt of my bank details - several days later I am still waiting for the funds to be in my bank account - most other companies I have dealt with, if they say payment made, then it is received within a couple of hours - not several days later. I would have received the funds faster if they had written a cheque and posted it to me! Updated to add that I received a phone call from my Insurance company to advise that my claim had been settled and could they confirm bank details to settle the payment. They seemed quite confused when I advised that their solicitors had already paid me as they had also received the funds. I would therefore be concerned about Mansfield Solicitors ability to correctly account for Client Monies.

“A update . Change from 1 to 5 please read why.

Just had a phone call from Mrs Clare Mansfield. A lesson for all companies, a phone call is much more beneficial than emails etc. She has certainly made me feel a lot better about the situation. She has restored confidence in her company. She came across as genuine. Some of her staff should follow her example. I therefore am changing my review from 1 to 5. Let's hope I don't regret it. I won't write at the moment anything ,because there are legal proceedings in place,and I don't want too jeopardise them. However giving a company a 1 star, wish it was a minus number, shows that something is seriously wrong. I have no doubt that a good 5 star review will now pop up on their reviews. Of course it won't be a coincidence