Phillips Law

“I instructed Phillips Law to pursue an unpaid commission claim.

What followed was a frustrating and costly experience that left me worse off than when I started. They were slow throughout and came across as full of themselves. At no point did I feel they actually had my back. The overriding impression I was left with is that this is a firm that makes more from charging unfairly than from winning cases for its clients. They prepared a Letter of Claim and charged me around £3,000 for it. The work was full of errors. Typos, an incorrect interest calculation they later apologised for and basic mistakes I had to catch and correct myself. I had told them my company had been struck off. I later clarified it was compulsorily struck off following a change of address. This is exactly the kind of thing a firm doing proper due diligence should pick up through standard company checks at the outset. Instead they missed it, then blamed me for not giving them the right information, despite charging me for the very due diligence they failed to do. When I questioned the invoice and asked to be moved to someone more capable, they did not address my concerns or fix the work. They simply decided they no longer wanted to act for me and told me to find another firm. They also accused me of sending AI generated instructions. The irony is that their own replies to my emails appeared to be AI generated. One standard for the client, another for the firm. The final straw. We had specifically agreed they would not contact the other side. Despite that, they wrote to them anyway without telling me, on a live matter. Slow, complacent, error ridden and quick to walk away the moment I held them accountable, all while charging me £3,000. I would strongly advise anyone to look elsewhere.

• Kindness

“DO NOT USE PHILLIPS LAW.

This has been a terrible conveyancing experience from start to finish and beyond and is going to cost us SIGINFICANTLY. Phillips law failed to make the charge on the land registry for our original mortgage. We only discovered this upon going through the remortgage process 2 years later. We are spending time trying to rectify this but are now facing the prospect of being moved onto a much MORE EXPENSIVE variable rate mortgage PLUS the time spent trying to sort this mess out. For the original mortgage process we got there in the end (or so we thought) but the communication was incredibly slow and the process was like pulling teeth. My advice would be to go somewhere else for your conveyancing needs.

• Communication

“We move into our forever home today and wish to thank Symone so much for all of her hard work in getting us to this point.

We had used Symone for our previous purchase/sale too so we knew we were in good hands, despite now living several counties away and having never met in person. Symone is very down to earth and is a credit to the company. Thank you so much Symone!