Stephensons

“What a company!

We all know what it’s like to deal with most solicitors. Couldn’t be further from the truth with the team here. Emails replied to within hours and phones answered. Questions clear and my house sale went through without any problems. Highly recommend and I’ll use them again for sure.

• Recommended

“I used Stephensons Solicitors for conveyancing both as a buyer and a seller, and on both occasions the service was poor.

On the sale, I was sent multiple incorrect completion statements and would have been overcharged by around £500 had I not checked the figures myself. Communication was very frustrating I repeatedly had to chase for responses, and messages from the sellers solicitors were not passed on to me, causing unnecessary confusion. When the errors were raised, the response from the partner involved Robert was rude and unhelpful. Even the final statement on the house purchase contained mistakes, including an inflated stamp duty figure, and I was then asked to pay an incorrect balance and then they tried to charge me to have the overpayment returned by bank transfer. I would not recommend this firm for conveyancing. If you do use them, double-check every statement rather than assuming the figures are correct and know that you will have to chase this company to push the sale and purchase along as I did not find them to be a proactive rather very reactive. This is my very first negative review if I could give 0 stars I would.

• Communication

“From start to finish Izabela made our purchase and sale as smooth as it possibly could have been.

My husband and I felt cushioned throughout the whole process knowing that Izabela would sort all of the issues that we had. If we ever sell again, we will be hiring Stephensons again and we would recommend them to anyone. Thank you so much!

• Recommended