Williamson & Soden (Practising Style for The Wilkes Partnership LLP)

“I can't believe the level of unprofessionalism !!!!

I had an interview with one of the solicitors and explained my case. She agreed to accept my case, discussed fees and sent her all related documents. And then I was ignored for over a month. No response at all!!!!

“Ryan Gardner has recently assisted us in matters related to a Trust established under the terms of my late Father's Will.

At all times we found him to be courteous and efficient. I was particularly impressed with the speed and thoroughness with which he responded to all queries. On top of which all works were completed within the agreed budget. We were very impressed by the service provided.

• Efficient

“I would recommend people avoid this firm!

I was recommended to use another solicitor and they passed my enquiry over to another firm within the same group which should have been my sign to walk away but I didn't. I had a situation where a family member became very ill and we had to postpone part of the transaction. There were a handful of solicitors involved and these were the only one that chose to profit from our situation. When I suggested that if they were going to do that then I would use another solicitor when we picked the sale back up. This is the point in which Asia manipulated me by agreeing over the phone to hold off so I would only be charged for any actual addition work incurred (which was very little to non as same buyer and everything and had only obtained the correct info a week before we postponed) on the basis that I would continue to use them for the sale. Sale completed and the fee they deducted was both amounts so they ended up receiving 150% of the original quote (plus extra amount for the yearly increase in between). I made a complaint and they just kept responding with wordy excuses and never once took any accountability or addressed the fact that it was a manipulation to get paid twice to stop me from using another firm like I said I would. I also had issues with Asia's attitude throughout. She clearly didn't like me asking questions and at one point threatened to not act for us if we didn't agree to pay for a frivolous indemnity that the buyers solicitors never even ended up requesting anyway. Her responses were so inappropriate and evasive on emails that I had to call in multiple times and explain to her assistant that she was becoming rude and unprofessional because she was simply not answering my questions. She made it very clear she wasn't happy with me asking questions. They eventually refunded 30% of the extra amount they charged me but still just refused to take responsibility for the poor, unprofessional and immoral behaviour. I would just recommend people avoid using them to save from receiving the same treatememt I did.

• Recommended

“Used Wilks Solicitors recently to help draw up a contract.

We found all in the team very professional and courteous, happy to answer questions and accommodating to our needs with ease. We wouldn't hesitate to contact Wilks again for any legal work needed. Thanks you Ryan and team.

• Professionalism