Consumer
Consumer Law Solicitors
The Consumer Rights Act 2015 gives you rights when goods are faulty or a service is poorly carried out. Most problems are resolved without a solicitor, but larger disputes may need one in England and Wales.
- Verified solicitors
- Regulated firms
- Free to use
Overview
What this area covers
Consumer law protects individuals buying goods, services and digital content from businesses. The Consumer Rights Act 2015 sets out the core rights. Goods must be of satisfactory quality, for example, and services must be carried out with reasonable care and skill.
Many consumer problems can be resolved directly with the trader or through an ombudsman or small claims court without a solicitor.
Common situations
When you may need a consumer law solicitor
- The amount at stake is significant, such as a car, building work or major purchase.
- The trader refuses to engage and you are considering court.
- The dispute involves complex facts or expert evidence.
The solicitor’s role
How a consumer law solicitor can help
A solicitor explains your rights and remedies, writes formal letters before claim, and can bring or defend court proceedings where the value or complexity justifies it.
Costs
What does a consumer law solicitor cost?
For lower-value claims, legal costs can exceed what is recoverable, particularly in the small claims track. Ask for a candid view on proportionality.
Getting ready
What to prepare before contacting a solicitor
- Receipts, contracts and order confirmations
- Photographs of defects
- Correspondence with the trader
- Quotes for repair or replacement
Choosing a solicitor
Choosing a solicitor
Look for a firm willing to advise on cost-effective routes, including those you can pursue yourself.
Every firm listed on Verified Solicitors is regulated by the Solicitors Regulation Authority. You can compare firms’ profiles, locations and reviews before getting in touch.
Find consumer law solicitors
Search Verified Solicitors for SRA-regulated firms that handle consumer law matters, then compare their profiles.
- Verified solicitors
- Regulated firms
- Free to use
A common question
Do I always need a solicitor for a consumer dispute?
No. Many disputes are resolved through the trader’s complaints process, an ombudsman or the small claims court, which is designed for people to use without lawyers.
Related legal services
The information on this page is general information, not legal advice. The law and procedures can change and how they apply will depend on your circumstances.