Claims Management
Claims Management Legal Services
Many complaints against banks, insurers and other businesses can be made free of charge, directly or through the Financial Ombudsman Service. This guide explains what claims services do and when paying for help makes sense in England and Wales.
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Overview
What this area covers
Claims management means helping people pursue compensation, commonly from banks, lenders and other businesses, through complaints, ombudsman schemes and, where necessary, the courts. In England and Wales, claims management companies are regulated by the FCA, while solicitors doing similar work are regulated by the SRA.
Many complaints can be made directly and free of charge, so think about whether you need paid help at all.
Common situations
When you may need a claims solicitor
- You have complained directly and the provider rejected your complaint.
- The claim is complex or involves several products or providers.
- The matter may need court proceedings rather than an ombudsman.
The solicitor’s role
How a claims solicitor can help
A solicitor can assess whether you have a claim, prepare and submit the complaint, deal with the ombudsman, and issue court proceedings if appropriate. A claims management company cannot issue proceedings itself.
Costs
What does a claims solicitor cost?
Fees are often a percentage of any compensation. Rules limit what can be charged for some types of financial claim; always check the agreement and any cancellation fees.
Getting ready
What to prepare before contacting a solicitor
- Agreements and statements
- Any complaint letters and responses
- A summary of what went wrong
Choosing a solicitor
Choosing a solicitor
Check the firm is authorised by the SRA or FCA, and compare the fee with what you could recover by complaining yourself.
Every firm listed on Verified Solicitors is regulated by the Solicitors Regulation Authority. You can compare firms’ profiles, locations and reviews before getting in touch.
Find claims solicitors
Search Verified Solicitors for SRA-regulated firms that handle claims matters, then compare their profiles.
- Verified solicitors
- Regulated firms
- Free to use
A common question
Can I claim without a company or solicitor?
Often yes. Many complaints can be made directly to the business and then to the relevant ombudsman free of charge.
Related legal services
The information on this page is general information, not legal advice. The law and procedures can change and how they apply will depend on your circumstances.